It concerns us that you are considering returning the programs you’ve recently enrolled in and would like to understand why. We’d like to speak with you as soon as possible to address your concerns and resolve your frustrations if possible.
Please contact your Orientation Counselor or ask to speak with the Director of Education and Operations, Ken Bostrom, by calling 801-265-8002.
Please refer to your enrollment agreement for specific details where you may qualify for the following: (refer to your specific Enrollment Agreement for details and instructions)
Refund / Cancellation Policy: A three-day cooling-off period for a refund, minus the enrollment fee, is allowed beginning when a student receives their login and password and ending three business days later. A student wanting to cancel within this time frame must notify the school in writing via email or certified letter, with the notice postmarked within the three-day period. A student who wants to cancel within 30 days of enrollment may be eligible but will be subject to a $399 administrative fee. In all cases of cancellation, the student must return all physical course materials and must delete any downloaded content, course files, or copyrighted information obtained through the program. Failure to return or delete such materials may result in the cancellation request being denied or delayed. (Funds received will not be refunded until receipt and processing of all materials by UAC. Please allow 7 days to process).
A three-day cooling-off period for a refund, minus the enrollment fee, is allowed beginning when a student receives their login and password from UAC until midnight three business days later. A student wanting to cancel within this time frame must notify the school in writing via email or certified letter, postmarked within the three-day period. A student wanting to cancel within 30 days of enrolling may be eligible but will have to pay a 15% restocking/admin fee of the total tuition. The student must then request a Return Authorization Number to send back all the coursework at their expense for a full refund. (Funds received will not be refunded until receipt and processing of all materials by UAC. Please allow 7 days to process).
Refund / Cancellation Policy for the Professional Bookkeeper Program, the QuickBooks Specialist program, the Professional Tax Preparer Program, and the Professional Bookkeeper’s Guide to QuickBooks Program, the UAC cancellation policy reads: “If, after completing the course and 3 months of Accountability Coaching, you feel the course didn’t live up to your expectation, simply return all materials to Universal Accounting Center for a 100% refund of any monies paid minus the enrollment fee, manuals, interest, & monthly membership/licensing fee.
If a student misses three (3) or more weekly coaching sessions in a row, Universal cannot guarantee the results of the coaching due to a loss of momentum during the process, and the student has forfeited his or her ability to return a program for a refund of any monies paid or due. Students may work at their own pace. If the student has watched all videos, completed all of the worksheets, practice sets and assignments, taken the final exam and has not missed any payment deadlines, and is dissatisfied with the course with an explanation, the student may request a Return Authorization Number to send back all the coursework at their expense for a full refund. (Funds received will not be refunded until receipt and processing of all materials by UAC. Please allow 7 days to process)
The Virtual Bookkeeper’s Roadmap – Due to the high level of content, forms, and checklists included in the Roadmap Program, the Roadmap Program does not have a money back guarantee. If a student is unhappy with the course, they will need to contact their coach, Veronica Wasek accordingly.
For the Profit & Growth Expert program the UAC cancellation policy reads: “If after completing PGE, 3 months of Accountability Coaching and following the marketing steps within the Universal Practice Builder module for 12 months, you do not have an increase of more than $30,000 in annualized billings, simply return all materials to Universal Accounting Center for a 100% refund of any monies paid minus the enrollment fee, manuals, interest, & monthly membership/licensing fee.” If a student misses three (3) or more weekly coaching sessions in a row, Universal cannot guarantee the results of the coaching due to a loss of momentum during the process, and the student has forfeited his or her ability to return a program for a refund of any monies paid or due. To qualify for a refund, a student must document that they have followed the steps taught in the course for 12 months, and the student did not achieve the $30,000 in annualized billings. The student will be required to provide documentation of all marketing activity, including a completed marketing plan, a 12-Month Marketing and Sales Report, samples of all marketing materials, a list of all contacts made by date, a completed list of Natural Business Strategic Partners, and the completed worksheets in the curriculum.
Additionally, the student’s contractual payments (if any) were made on time. Once these requirements are satisfied, the student may request a Return Authorization Number to send back all the coursework at their expense for a full refund. (Funds received will not be refunded until receipt and processing of all materials by UAC. Please allow 7 days to process)
Understanding the guarantee as it has been presented, and qualifying for a refund, click on the links below and fill out the following Return Authorization Number (RAN) form for consideration based on Course completed:
Click on the program of choice to begin the process :
Professional Bookkeeper (PB) Program
QuickBooks Specialist Program (QS)
Professional Tax Preparer (PTP) Program
Profit and Growth Expert Program – Please contact your Orientation Counselor
